Our policies emphasise transparency and full compliance with Australian Consumer Law (ACL).
Warranty
We purchase only brand-new Dell laptops, through our official distribution channels in Australia. Warranty does not cover – Deliberate or accidental abuse or misuse damage; Cosmetic damage (e.g., scratches, dents); Excessive force or improper use; Water, liquid damage; General wear and tear; Unauthorised repairs.
Our Privacy Laptops come with Basic Onsite Service Initial, 12 Month(s) Warranty. Handle claims by contacting us with inquiry type ‘Warranty, Returns & Cancellations’. Upon verification of your order, we will provide instructions for you to return the product to us including its original packaging and proof of purchase so we can contact the supplier to pursue a claim. The return postage and handling fees for warranty claims are at your expense. The outcome of the warranty claim will be provided to you and we will contact you to discuss repair/replacement/other options.
Returns
As our Privacy Laptops are custom-hardened privacy devices, returns align with Australian Consumer Law (ACL) for non-standard goods – remedies focus on faults, not change-of-mind. We disclose this upfront to sustain our model and we are unable to accept return of products for change of mind.
Cancellations
Sales are final to ensure operational resilience, but we’re ethically flexible – if payment is recent and we haven’t started sourcing/configuring your device (usually 24-48 hours from placement of your order), a full refund for the product and postage can be provided at our discretion. Handle cancellations by contacting us with inquiry type ‘Warranty, Returns & Cancellations’.






