Last updated: 1 December 2025

Thank you for visiting and shopping at PrivacyPros. The following information sets our Warranty and Returns Policy.

1. Warranty

For physical products we supply, such as privacy phones, privacy laptops and accessories, we purchase through official distribution channels in Australia and overseas. Warranty covers all faults and issues that may arise with your device within the warranty period. Warranty does not cover:

  1. Deliberate or accidental abuse or misuse damage
  2. Cosmetic damage (e.g. scratches, dents)
  3. Excessive force or improper use
  4. Water or liquid damage
  5. General wear and tear
  6. Unauthorised repairs or tampered with by third party.

Privacy Phones  – come with 2 years OEM (Original Equipment Manufacturer) warranty. OEM warranty typically covers manufacturing defects (e.g., battery, screen, hardware failures) and remains valid in Australia. Installing alternative operating systems does not void it, as Google supports alternatives on their Pixel mobile devices. Handle claims by contacting us at https://privacypros.com.au/contact with the inquiry type ‘Warranty, Returns & Cancellations’. Upon verification of your order, we will provide instructions for you to return the product to us including its original packaging and proof of purchase so we can contact the supplier to pursue a claim. The return postage and handling fees for warranty claims are at your expense. The outcome of the warranty claim will be provided to you and we will contact you to discuss repair/replacement/other options.

Privacy Laptops  – come with 12 months return to base warranty unless stated otherwise. The warranty period begins from the date of our purchase. Handle claims by contacting us at https://privacypros.com.au/contact with inquiry type ‘Warranty, Returns & Cancellations’. Upon verification of your order, we will provide instructions for you to return the product to us including its original packaging and proof of purchase so we can contact the supplier to pursue a claim. The return postage and handling fees for warranty claims are at your expense. The outcome of the warranty claim will be provided to you and we will contact you to discuss repair/replacement/other options.

Accessories  – come with their individual warranty that is described in their Product Descriptions found on their product page.

2. Returns

As our Privacy Phones and Privacy Laptops are custom-hardened privacy devices, returns align with Australian Consumer Law (ACL) for non-standard goods – remedies focus on faults, not change-of-mind. We disclose this upfront to sustain our model and we are unable to accept return of products for change of mind.

  1. For the purposes of this clause, ‘custom-hardened privacy devices’ refers to Privacy Phones and Privacy Laptops that have undergone specific technical modifications including alternative operating system installation and security configurations. These software modifications do not void the OEM hardware warranty for manufacturing defects.

For accessories we accept change of mind returns if they meet all the following criteria:

  1. Returned within 14 days from the day of delivery receipt
  2. With proof of purchase e.g. receipt (Bank statements are not accepted as a proof of purchase), and
  3. Item must be unused and in original packaging (e.g. sealed, Shrink Wrap).

For more on ACL see https://accc.gov.au/consumers.

3. Cancellations

If we have not yet sourced your product (typically within 2 business days from placement of your order) a full refund for the product and postage can be provided at our discretion.

Consumers have additional rights under the ACL that cannot be excluded. For more on ACL: https://accc.gov.au/consumers.

4. Policy Review and Updates

We review this Policy at least annually to ensure compliance with best practices. Changes will be posted here, and we encourage you to review periodically.

5. Questions

If you have any questions about this Policy, please see our FAQ page https://privacypros.com.au/privacy-hub/faqs or contact us at https://privacypros.com.au/contact.