FAQs

Do you include Proton Mail + VPN?

Yes! We have partnered with Proton, and bundle their independently audited, no-logs ecosystem; all pre-installed for seamless Swiss privacy. Proton – trusted by over 100 million users worldwide – is compatible with GrapheneOS’s sandboxing for added isolation.

‘Essential’: Proton Free tier delivers core privacy tools, including:

Encrypted Mail: 1 address, 1GB storage, up to 150 msgs/day.
VPN: Unlimited data at medium speeds, 1 device, servers in 3 countries (US, Netherlands, Japan), with NetShield for ad/malware blocking.
Plus: 5 GB Drive, Calendar, Pass (password manager), Wallet; all ad-free, end-to-end encrypted, no logs.

‘Pro Bundle’: Proton Unlimited (1-year included at ~$200 value) provides premium features, including:

Unlimited Mail: 500 GB storage, unlimited messages, up to 15 addresses/domains/aliases, Proton Scribe AI drafting (on-device or secure no-logs servers).
High-Speed/advanced VPN: Unlimited data at up to 10 Gbps, 10 devices, servers in 127+ countries (including Australia), Secure Core, Tor integration, custom DNS/split tunnelling, Proton Sentinel (AI+human threat blocking, dark web monitoring), and streaming support.
Plus: 500GB Drive, advanced Calendar/Pass/Wallet, priority support.
Full details at https://proton.me/pricing.

Unlock Swiss-grade privacy – shop our de-googled Privacy Phones today!

What isolation features will I have?

User Profiles:

User Profiles on our de-googled Privacy Phones leverage GrapheneOS’s enhanced multi-user system – creating isolated “digital rooms” on your device.

They separate apps, data, and encryption keys to significantly reduce cross-access risks and data leaks. Ideal for online safety as they provide stronger compartmentalisation than stock Android’s limited multi-profile support.

Switch between profiles seamlessly in seconds – no need for extra devices – great for isolating work, banking, family access, social apps, etc.

‘Essential’ Privacy Phones are configured with a single ‘Owner’ profile.

‘Pro Bundle‘ Privacy Phones are configured with 3 profiles offering advanced isolation:

‘Owner’ profile: admin hub for system controls, tweaks, and app management.
‘Daily’ profile: balanced, for everyday apps and activities.
‘Ghost’ profile: high-anonymity setup for sensitive tasks.

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Private Spaces:

Private Spaces is a feature that nests a hidden, isolated area within an existing profile – secured by a separate PIN or biometrics for added privacy. It acts like a secret vault: apps inside are sandboxed from the main profile with standalone encryption, ideal for sensitive tasks or risky apps. While it enhances usability over full profiles (no reboot to end sessions), it shares some resources like the clipboard.

Our User Manuals provide easy-to-follow steps to get you set up securely with both. We also detail other isolation features available with our Privacy Phones, such as:

Storage Scopes – an alternative to broad storage permissions. This function makes apps think they have access to a device but limits to specific files/directories you control.
Contact Scopes – a granular alternative to full Contacts permissions which allows you to grant read access to subsets only.

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What are Privacy Phone Kill Switches?

Our de-googled Privacy Phones feature controls that can disable the camera, mic, sensors (e.g., gyro/accel for motion tracking), location, network (WiFi/mobile/Bluetooth), and USB. This provides a very strong defence against tracking and surveillance.

Some are pre-configured for quick access, and are far superior to stock Android’s permissions, with kernel-level enforcement for features like sensors and USB to significantly reduce app access risks.

Instant Privacy Power.

Compatibility: SIMs, Networks, Travel and Usage

Our Privacy Phones are unlocked, global-ready de-googled devices using GrapheneOS – just insert/load your SIM/eSIM. eSIM works independently of Google for privacy, and preloaded Proton/Orbot VPNs bypass geo-blocks. Our Quick Start Guides and comprehensive User Manual simplifies setup for hassle-free use.

Do you support Dual Sim or eSIM?

Yes! All our devices support dual SIM: one physical nano-SIM slot plus eSIM from providers like Telstra, Optus, Vodafone, Boost, Kogan, Amaysim, etc – ideal for separating work/personal without extra devices. eSIM activation is Google-free: just download your carrier’s eSIM profile via QR code or app (e.g., from carrier site), then activate in Settings. No data leaks during setup. Pro tip: Use profiles to isolate SIMs for added privacy.

Do your phones work on All Australian Networks?

Yes! They are compatible with local carriers (Telstra, Optus, Vodafone) and MVNOs (Boost, Amaysim, Kogan, ALDI Mobile, etc) – no locks or restrictions for seamless 4G/5G coverage.

We’ve tested extensively; switch carriers anytime.

Do your phones work in All Countries?

Mostly. Our devices support global bands for 4G/5G in 190+ countries, but verify carrier specs: US-sourced models lack some mmWave 5G (e.g., n258/260/261 for ultra-fast US/Japan networks), and Japan may need specific bands (e.g., n79). Preloaded Proton VPN or Orbot (Tor) can bypass geo-blocks and censors – e.g., access AU services abroad without logs.

Can I disable 5G?

Yes! Switch to our recommended LTE-only (4G) mode to reduce attack surface, save battery, and enhance privacy (less vulnerable code running). We default to this in our standards for configuration; just toggle back to 5G when needed. This approach lowers tracking risks from unpatched 5G exploits and better battery life.

Can I use Android Auto?

Yes! Compatible with our devices – install via sandboxed Google Play for isolated, minimal-tracking use (instructions provided in our User Manuals). Connect wired/wireless to your car for navigation, calls, and media; pair with Proton VPN for private routes. Tested on major vehicles; if issues, enable compatibility mode in Settings.

Can I block BLE & WiFi Trackers with Privacy Phones?

Yes! Devices like AirTags or Tiles use Bluetooth Low Energy (BLE) for proximity tracking (~10-50m range), while rogue hotspots spoof WiFi signals for man-in-the-middle attacks or location fingerprinting. Our de-googled Privacy Phones counter these with kernel-level blocks and pre-loaded tools – far beyond stock Android/iOS which often lack native defences.

Our ‘Pro Bundle‘ Privacy Phones integrate advanced scanning in its ‘Ghost’ profile for privacy threats like stalking or surveillance:

Geofencing: Apps create BLE-based virtual fences (~50m radius) and can push alerts if trackers enter/exit zones (e.g., home/car perimeter during protests or travel). Customisable for family/activism; tamper-proof with low false alarms.
BLE Scanning/Blocking: Detects trackers (AirTags, Tiles, Find My) via background scans; auto-alerts, plays sounds to locate, blocks signals; logs history for patterns. Real scenario: Ping if a stalker’s tag follows you – false positives minimised via filters.
WiFi Signal Analysis: Spot rogue hotspots by revealing hidden SSIDs, signal strengths, and anomalies (e.g., duplicate networks); evades fingerprinting via channel optimisation.
Full Integration: One-tap kills in Quick Settings (Bluetooth/WiFi/sensors); pairs with per-connection MAC randomisation, network toggle (blocks localhost), and Proton VPN for layered anonymity.
Off-Grid Extras (Pro Bundle): Verified Boot tamper alerts; Faraday bag blocks all radio signals; signal logs for forensics – ideal for high-risk scenarios.

If you know… you know. Shop our Privacy Phones now!

Do your phones integrate with Smart Home devices securely?

Yes, our de-googled Privacy Phones provide robust, local-first integration with many smart home devices – avoiding the cloud-based spying of Google Home or Apple HomeKit. Use apps like Home Assistant Companion or openHAB for secure control of lights, cameras, locks, thermostats, and more, all isolated and leak-proof. This setup outperforms stock Android’s telemetry-heavy approach and HomeKit’s occasional vulnerabilities, with full compatibility confirmed in 2025 updates.

How It Works:

Local-First Apps: Prioritise apps that run entirely on your local network – no mandatory cloud uploads. Home Assistant (HA) Companion supports full sensors, automations, and voice control; 2025 updates add AI-driven features like predictive routines without external servers. OpenHAB offers similar flexibility for complex setups, with Java-based rules for custom integrations, ideal for privacy-focused users avoiding vendor lock-in.
Setup Steps: Install via pre-configured stores (e.g., F-Droid). Connect to your hub (e.g., Raspberry Pi running HA) over Wi-Fi; enable local discovery in app settings. For voice: Use HA’s built-in Assist (offline-capable) or isolated third-party if needed. Our Manuals guide profile-based isolation to contain IoT data.
Compatibility Notes: Works with Zigbee/Z-Wave (via hubs), Matter/Thread (local only), and Bluetooth devices. If an app requires Play Services (rare for HA/openHAB), sandbox it optionally – minimal tracking, as per GrapheneOS docs.

GrapheneOS’s security enhancement features make integrations ultra-secure, reducing attack surfaces significantly vs stock systems through isolation and controls:

Network Permissions: Toggle blocks all app network access (including localhost), preventing leaks to unauthorised servers; per-profile VPNs/Wi-Fi ensure IoT traffic stays local.
Bluetooth Controls: Disable after timeout or globally to thwart proximity attacks; ideal for BLE devices like locks/sensors.
Sensor Toggles: Zero out data from accelerometers/gyroscopes, stopping inferred tracking from smart home motion detectors.
Profiles & Isolation: Run IoT apps in dedicated profiles (up to 32) – e.g., Ghost on our ‘Pro’ Phones for sensitive cams – to prevent cross-app data sharing or exploits.
Other: MAC randomisation hides your device on Wi-Fi; USB controls block physical attacks; auto-reboot clears cached IoT data.

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Are your phones eco-friendly?

Yes – our de-googled Privacy Phones prioritise sustainability, extending device life and minimising e-waste. The Pixel 10 series sets a benchmark with 32% recycled materials by weight (a record for Pixels), including 100% recycled aluminium enclosures, 100% recycled rare earth elements in magnets and haptics, and 100% recycled cobalt in batteries. Packaging is 100% plastic-free, reducing environmental impact from production to disposal. GrapheneOS aligns with Google’s 7-year update policy, potentially extending usability with harm reduction patches for longer security – keeping your phone viable and out of landfills.

Do you export overseas?

Not yet – we’re focused on Aussie communities at the moment.

However – exports are planned for overseas in 2026.

Contact us if you have any questions – we may be able to provide a custom online quotation that includes an international insured courier service to your desired country.

Can I avoid mobile network tracking with Privacy Phones?

Aussie carriers (Telstra, Optus, Vodafone, etc) track location via cell tower triangulation using IMSI/IMEI, with accuracy ranging 50-5000m depending on network density and generation (e.g., 5G possible to ~10m in some urban areas). Australian law also requires metadata retention for 2 years.

Our de-googled Privacy Phones strip Google telemetry and carrier bloat, but complete avoidance of carrier tracking requires disconnecting cellular. Our tip is to use, when required, WiFi/VoIP instead of cellular for reduced traceability.

Also – ‘Meshtastic’ and other emerging technologies provide alternative options which we may shine the spotlight onto soon.

Pre-Configured Defences:

Defence	Description
Airplane Mode	One-tap disables all radios; enable WiFi/Bluetooth for data/calls.
LTE-Only (4G) Mode	Limits to secure 4G/VoLTE; blocks 2G/3G/5G vulnerabilities like IMSI catchers; saves battery.
Network Kill Switch	Denies apps internet access, even locally; global or per-app toggle.
Proton VPN Always-On	Masks IP on cellular; free tier blocks ads/malware; Unlimited (Pro) adds multi-hop/Tor for up to 10 devices.
MAC Randomisation	Rotates WiFi/Bluetooth IDs per connection to evade tracking.
BLE/Trackers (Pro)	Ghost profile capability to track/block certain BLE tags.
Power Off + Faraday Bag (Pro)	Full RF isolation; Verified Boot detects tampering. Free Phone Faraday bag for all ‘Pro’ clients.

Do you offer Support after purchase with Privacy Phones?

Every de-googled Privacy Phone is built for self-reliance and digital resilience. Unlike transaction-only sellers we’re genuinely invested in your privacy journey – which is why our custom manuals go far beyond basic instructions or lazy/technical copy pastes. We provide you with a full overview of every app we pre-install, curated learning resources, video links, and alternative options to save you time and DIY frustration.

Because we are a small, mission-driven team keeping prices as low as possible, additional one-on-one support beyond the included 20-minute session for ‘Pro Bundle’ clients is not provided. Further personalised help with advanced configurations or ongoing strategy is available through our consultation services. For everything else; provided manuals, our FAQs, and the GrapheneOS documentation and community forum remain the fastest and most thorough resources.

Warranty, Returns and Cancellations

Our policies emphasise transparency and full compliance with Australian Consumer Law (ACL).

Warranty

We purchase only brand-new Google Pixels through our official distribution channels in Australia. Warranty does not cover – Deliberate or accidental abuse or misuse damage; Cosmetic damage (e.g., scratches, dents); Excessive force or improper use; Water, liquid damage; General wear and tear; Unauthorised repairs.

Our Privacy Phones come with 2 years OEM (Original Equipment Manufacturer) warranty. OEM warranty typically covers manufacturing defects (e.g., battery, screen, hardware failures) and remains valid in Australia. Installing alternative operating systems does not void it, as Google supports alternatives on their Pixel mobile devices. Handle claims by contacting us with inquiry type ‘Warranty, Returns & Cancellations’. Upon verification of your order, we will provide instructions for you to return the product to us including its original packaging and proof of purchase so we can contact the supplier to pursue a claim. The return postage and handling fees for warranty claims are at your expense. The outcome of the warranty claim will be provided to you and we will contact you to discuss repair/replacement/other options.

Returns

As our Privacy Phones are custom-hardened privacy devices, returns align with ACL for non-standard goods – remedies focus on faults, not change-of-mind. We disclose this upfront to sustain our model and we are unable to accept return of products for change of mind.

Cancellations

Sales are final to ensure operational resilience, but we’re ethically flexible – if payment is recent and we haven’t started sourcing/configuring your device (usually 24-48 hours from placement of your order), a full refund for the product and postage can be provided at our discretion. Handle cancellations by contacting us with inquiry type ‘Warranty, Returns & Cancellations’.

Standard Criteria for Tool Selection

Our criteria ensures tool selection in our Privacy Hub prioritises privacy, security, and anonymity while still still being practical. We draw from our experiences, established privacy resources, communities and best practices to align with our goals to build digital resilience in Aussie communities.

Tools must be free (or have robust free tiers), be actively maintained, and evaluated holistically to avoid biases toward proprietary or data-harvesting options.

We update selections frequently based on audits, community feedback, and emerging threats.

Criteria:

Open-Source Preference: Tools should be open-source for transparency, community scrutiny, and verifiable code, allowing independent modifications and reducing hidden backdoors. Exceptions for closed-source are rare and clearly noted.
Security and Independent Audits: Tools should demonstrate strong security through regular third-party audits by reputable firms, end-to-end encryption (E2EE) where applicable, and hardening against common threats like tracking, fingerprinting, or breaches.
Minimal Data Collection and Strong Policies: Tools should have unnecessary data logging, tracking, or sharing with third parties; must adhere to principles like data minimisation, purpose limitation, and user consent. We avoid tools from jurisdictions with weak privacy laws or those tied to ad-driven models.
No Ads, Trackers, or Invasive Features: Tools should block or avoid ads/trackers by default; no telemetry or unnecessary permissions.
Usability and Accessibility: Tools should provide user-friendly interfaces with minimal learning curves, cross-platform support (mobile/desktop), and compatibility with common devices/OS. We favour tools that balance privacy with convenience, avoiding overly complex setups unless essential for high-threat models.
Active Development and Community Support: Tools should have regular updates (within the last 6-12 months), responsive to vulnerabilities, and backed by strong communities (e.g., GitHub activity). We assess longevity, user adoption, and incident history to ensure reliability.
Australian Relevance and Compliance: Tools must respect AU privacy laws (e.g., Privacy Act 1988), with considerations for local threats like metadata retention. We prioritise options that work well in AU networks and avoid those conflicting with national standards.